First of all you are advised of the gratuity policy. Which was overkill since it was well publicized. Anyway, the food delivery was slow and choppy. One of the four at the table was missing the Peaches in the Kale and Peach salad- how this happened is unbelievable- it's in the title of the salad!
Then the drink service was slow, we got still water instead of sparkling, refills were slow etc. It seemed like the waitress was busy. But the lunch service wasn't busy. Maybe she was playing Pokemon go.
My coworker sat at a different table at the same lunch service with a different server and had a similar poor experience.
The mandatory tip of 16% is grotesque. It doesn't reward good service, it rewards poor service.
I won't be back. Unless Cactus Club is packed, Earls 67 will become the waiting area of Stephan Avenue - but it'll cost you bad service and 16% on top of the price in the menu.