Want to hear some crazy stuff about his place?
We went out to eat with our neighbors tonight. We bought a Groupon for Samurai Sushi and Hibachi in Strongsville, one of our favorite places. We've both bought many Groupon's for this place and used them before no issues in the same situation. We've been here for many times in the last 5 years, since they opened. We've used Groupon's here before without issue.
At the time of paying our bill, the manager came back and told us we couldn't use the Groupon because our friends used a Groupon on their separate check (they processed their credit card before ours). (Groupon states 1 Groupon's per table unless you have 5 or more people). How can you assign "tables" when eating hibachi?? Side note: the couple (of 2) next to me used a Groupon too without issue. The reason the manager wouldn't let us use ours tonight because I told the hostess we had a party of four for hibachi, even though we paid separately. They would not us use our Groupon because the people we went to eat with used one (on their own separate check). How is that even right or fair?!?
I could understand if it was ONE check. But, we paid separately. Ugh! So unhappy. We've used Groupon's here at least 3-4 times before no issues. But because we told the hostess we had 4 people they wouldn't honor it. WTF?
So if we said we were two and two they would have let us use the groupon. I don't understand why this matters?
Terrible manager. Couldn't even give us a one time warning or something. So sad. Then, at the end he told us to go to Groupon and ask for a refund to get our money back.... #groupon #badservice #wtf