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  • Tracy was her name. I went to this location to get hot Pizza and a hot dog. She stopped me at the front, asked for my costco card. I said my grandma and I share it, 80% of the time she uses it. They way she asked was not polite at all! There was no "excuse me sir" or even just "sir" she yelled at me, "do you have your card!? I explained myself the situation. I also told her to look our account up, and that will match our address and last name. She straight up said "NO" you need to have a card in order to come inside here. She kept directing us back outside. If she had a sensible brain, she wouldn't have made it a big deal in front of everyone. She should've asked me to step to the Side and explain me what ever she had to say calmly, and most importantly with a polite character. All in all, I just felt horrible, and sad for that lady. She maybe just having a bad day, but her bad day cost that Coscto a customer. And other future costco potential customers. I always talked up Coscto (because of the pricing quality of stuff and service), since I have had a couple of incidences which I let slide, this one by far was the worst customer service I have received! I will talk people out from joining Coscto, and also to make it well known about this incident, I made sure all my friends and their friends shared this on facebook. Hopefully she was not racist! That would be horrible for Coscto. Next time watch your mouth Tracy! Have a wonderful day
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