At first I thought it was pretty cool deal to make monthly payment for all the visits and vaccines including spay / neuter. Through out the whole year I was with them not once I was satisfied :( when I took my puppy she was tiny little thing and I wanted to wait until she grows bigger n stronger to get spayed but, they were pressuring me to get her spayed right away. I finally decided to get her spayed when she was 6month old. She came home n she started crying all night long. I have 3 older dogs who went through this procedure and I knew something was wrong cz her reaction was way different than my other 3 dogs I could tell she was in more pain than usual. I took her in the next day to make them check on her to make sure everything was okay I heard female vet behind the door right before she walked into our room just sounded annoyed n told assistant it was normal reaction after surgery didn't understand why I was there for. She walked in looked at me like I was an idiot and talked to me like I was little kid then gave me stronger pain medicine for my puppy. My puppy n I both didn't get any sleep for 2 nights in a row cz she was crying the whole time (I had to call in sick for work to stay with her at home so, lost money that week too...) I had to take her back in again cz her wound didn't look like it was healing properly they told me it was infected n GLUED her skin together to close that open wound by the time when i got home glue got dried n her wound popped open again! Long story short it took my poor baby girl almost a month to recover from simple procedure n on the top of it i found out later that they charged me extra $250 for something they didn't even do thank god I took a look at the bill n asked what it was n they reimbursed me that money (what if i didn't notice anything about it they could've got away with taking extra $$$ from me!) until today everyone tells me her scar is too big for her body. And I felt like they always tried to convince me to get something that wasn't included in the plan to charge me more which my current vet told me everything she was getting extra weren't even necessary to have in Vegas weather so, I paid them more than I should've had...about a week after I canceled the plan with them I got a letter and voice mail from them telling me my puppy was due for couple of vaccines n gave me the regular price for those. I'm sure they saw what she needed that month when I was canceling on the phone why didn't they mention anything for me to get them done that same month when it was supposed to be covered by the plan I had when i was already paying them that month?? How shady!!