Incompetent staff. I go to Dunkin daily, as it's my go to coffee shop. Never have I seen a worse staff. 9 people working behind the counter. Even more is watching 9 people fail to finish an order within 3 to 5 minutes. Been to this place four times, 3 of the 4 times I've left frustrated. The 4th time I simply walked out, due to a drive thru line being 10 cars deep and not moving. Go inside, the line is to the door. Stood in it 6 minutes without moving. That was when I decided to avoid this place until they get a clue. The worst part - the 3 times i did get a coffee, it was not even close to what I have come to expect of Dunkin coffee. In summation, staff are Incompetent in regards to customer service and in making the product. All around terrible. You're literally better off at the gas station Dunkin up the road.