Holy moly, we purchased a unit and agreed on the price to INCLUDE free delivery with the salesperson. he said the owner would be ok with this as we would pay cash and we live very close 5 min drive. We dropped off the cash and I called the store to arrange with the owner the drop off date (as he wasn't there when we looked at it and also when we dropped off the cash). I left two voicemails with the store and finally heard back, owner was refusing to deliver the piece because the sales person sold it to us for too low. He left an extremely rude voicemail. He was now asking for more money for the delivery. After many arguments on the phone which included the specific sales person begging us to throw the owner 20 or 30 to delivery it, we agreed if it meant the beloved piece would finally make it to us. We even asked for our cash back, we would take our business elsewhere and of corse the owner didn't want to do that, he refused complaining on and on to us about the price the sales person agreed to. The piece already was over $2000, it wasn't a cheap piece. We finally got it and it was delivered by *now* a very nice owner......p.s we live a five minute drive from the store and offered many different times during the day for it to be dropped off to avoid any traffic on the owners part. Avoid this store unless you can carry the item out!!! The owner is completely unreasonable and very hard to deal with.