My husband and I decided to look here for a new love seat as we had family coming in for a visit. We came in on a Monday, ended up finding something we really liked and bought it. The manager there was new and said for his first week there he wanted to give us a discount on the furniture protection warranty which was very nice. By the time all was said and done with delivery fee and tax we spent over $1200 on the love seat. We were guaranteed delivery by Thursday which was very important to us since we had family coming in. ( I am 9 months pregnant and due any day now). We were told that we would get a phone call on Wednesday to verify delivery time... Well by 5 on Wednesday we hadn't heard anything so I decided to call. The woman I spoke with said that the order wasn't showing on her computer and that she wasn't sure when we would be able to get the couch. She was not helpful or concerned at all and offered no apology. I asked her to transfer me to a manager which she did, I spoke with him and he had no explanation for why the order never went through. I asked him if he knew when the couch would be available to which he replied that he didn't know. I asked for a refund... They went from having lifetime customers to very disappointed customers. We will not be back.