I have been an existing customer for many years and I'm hesitant to purchase from this monroeville store due to the customer experience I received from the store manager. I purchased a couple of pairs of shoes a couple weeks ago and noticed that the one shoe was coming apart. I had a week left before my 30 days was up and went back to the store with my receipt and explained to the manager that the shoe was coming apart at the seam and that I would like to exchange for the same kind or similar. The manager explained that happens sometimes and he could send them out for repair and I could wait for up to 2wks. I said no I don't want them fixed being that I spent $80 for this pair I want a new pair. The manager walked to the back stock room never came back out to me sent a clerk that was helping another customer at the time to me making the other customer wait instead of the manager coming back out and told me the manager would order a new pair that would take 2 weeks take my name and number and wear the tore up shoes till the other ones came in. Really! I came back to the store the manager came out to say that did'nt take long to get here never apoligized for the inconvience or to see if the shoes he reordered were ok sending another clerk to take care of the issue. I feel this is not very professional and seemed that if this is how he shows care to loyal customers I am taking my business else where.