We are from Chicago, so yes we know Chicago pizza and enjoy it very much. The first time we came to this location we pre-ordered so our Chicago style pizza would be ready. When we got there we waited a short while and out came a steaming hot pizza just the way we like it. The crust was crispy as it should be. The waitress was nice. Today we once again pre-ordered our deep dish Chicago style pizza and we waited a short time but this time it was luke warm, not hot nor was the crust crispy. We did not complain to the waitress because it's not her responsibility to cook the pizza. We did still enjoy it and we always order a large so we can have left-overs to take home. This young lady was same waitress we had previously and she was friendly but I think she may have been a bit preoccupied. One improvement might be the toppings should be a little more plentiful, second if you're a "sports" bar, have baseball on too if it's baseball season, third since we had a Groupon the check did not reflect the proper amount of tip and would hate her to be cheated out of the correct amount. My daughters are in the service industry and I know the importance of tipping. I always try to tip 20% unless service is bad.