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  • I don't seem to have much faith in guitar center these days as usual I went into the Scottsdale store today to return a drum head I purchased at the tempe location and was the wrong one I needed. I walked in and as usual....No one in the drum dept working I then went to the customer service desk and a kid named. Jacob was at the counter he asked me what I needed and i explained that I wanted to do a refund he said to me he couldn't do it but would call up another guy. After waiting for approx 15 minutes another guy showed up and I explained the same thing to him. I asked him if he could check their inventory to see if they had it there or another store and he acted as if he was put out. As he was looking another kid came up to the counter with a ukulele and began playing it ..as much as I can appreciate the music. It was rather annoying the guy who was helping me then said there was no drum head at any of the locations. I found that hard to believe because it's a common drum head I ended up getting the refund and credited back to my card. But again I don't understand the level of Crappy customer service I seem to always receive when I go into some of the stores when I asked. Jacob. How come it never seems to be employees in the depts and he stated to me. Well 3 people quit this week...I don't know if that is such a good response to give a customer. Again felt very let down with the customer service I received...but damn that kid could play the ukulele
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