You know I don't want to like this place, but I do. However this is not the place for everyone. It is definitely the place to take people when you want them to experience the true nature of Pittsburgh.
If you don't like eating with your hands, don't go there. If you require your food to be on a plate, don't go there. If you don't like coleslaw or fries, don't order any of the sandwiches.
I don't really recommend the cheese-steak, bec. it's basically a hamburger patty w/ cheese on it. However, I prefer the deli meat sandwiches. And yes the coleslaw and fries come *in* the sandwich.
I actually like their coleslaw and their fries, though some people I know didn't like either.
I recommend you follow your meal w/ a chaser of Malox.