This was the first place we ever boarded our dog Sugar at. The staff was super nice & took us back to show us around which I thought was great. I pictured a much worse environment like a tiny kennel for a big dog. However, it wasn't like that. I also like that we are allowed to pick up on Sunday's. Only down fall was that besides the bigger area on the inside for fun time, there's nothing outdoors or at least it was never shown to us. Sugar is house broken so that's very difficult for her.