I was a member at another massage chain for 5 years, and then changed over to Massage Heights two years ago and could not be happier! The management treats you like an individual, and is willing to work with you whenever you need them to. Their policies are more flexible, and their massage therapists are as good as any other chain. Their prices are also better than most, and even though they sell their products and upgrades they never make you feel pressured. The staff, management and therapists are always friendly and make you feel comfortable and relaxed when you come. Check them out!