Incredibly unprofessional. Beware of Wally Cahill. He comes off as a friendly guy but will screw you if given the opportunity. Don't fall for their "mandatory" LoJack scam add-on for $525. Hint: it's not mandatory no matter what lies he tells you. He got angry claiming they were losing $700 on the deal. Another blatant lie. Once the deal was signed, he turned around, red in the face, and walked away without another word. I could go on and on; just proceed with caution if you must. Remember, he's a car salesman and will say anything to get the deal done.