I went to Dr. Roeder in part because of all the great reviews on this site. I went for a pain and growth in my toe that had been getting worse over time.
There is just a receptionist (Michelle) at the front desk, who is very friendly. I was seen on time for my appointment. The doctor examined me and without x-rays, made his diagnosis and gave me basically 2 treatment options, both involving surgery. I asked him some questions and was done, with the whole visit lasting about 20 minutes.
I went to a second specialist for another opinion. It basically was the same. So it came down to who did I want doing the surgery. I decided to go back to Dr. Roeder. But I had several questions regarding the operation and post-op issues. I emailed them to Michelle who said she'd print them out and have the doctor answer them. I followed up with 1 or 2 emails when there was no response, then by phone. Nothing (I had gotten answers to 2 initial questions only).
I was frustrated by the lack of response so then went to the other doctor. That office had a person dedicated to setting up operation times and getting questions to and from the doctor. Some of my questions were answered by phone, but a pre-op visit got scheduled where I could ask more questions, which got patiently answered.
So in the end, I could recommend Dr. Roeder for routine issues, but I have to give him a lower rating overall because his front office dropped the ball on the communication front.