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| - Dr, Gebhart = good dentist ~BUT~ you work for a crappy large corporation.
Been going here over 3 years (only beacuse i put up with is since it is so difficult & fustrating to find a dentist and doctor).
Your front desk staff is extremely unprofessional and full of arogance.
Case in point:
Lindsey got completly testy when i asked her about my account and immediatley wanted to refer me to another staff member.
On to Nicole: got her back up - get this, are you ready for it ?! - when i asked her why she got over-paid by MY insurance: almost $1000 (ya, a GRAND) and they felt the need not to inform me - for over 1 YEAR ?!?! (i still can't read their 13 page crap invoice, and she actually said it was more like 2 years since they were paid - WTH !?!?!)and she had the audacity to get her back up at me when i requested an invoice of my account ?!?!? The only way i was able to get my refund check back was to speak to the Dr. himself. (isn't that what your accounting staff is for ?!?)
Do you know how long it took for my own money, pre-paid, {and which i paid freaking credit card with interest}, took for me to get back?! After a dozen phone calls, and several emails, it took over 3 weeks to get my own money back to me!!!
That is totally unacceptable.
Also, they over-charge their fees from the dental fee schedule. They will also usually insist on 'the best' products: ie: extras during your cleaning, (not covered by insurance, but you '"need it"'), and the over-the-top lava crowns or bridges, which are almost double the regular ceramic products out there.
O, when my son was just there, and before his wisdom teeth come in, they suggested his wisdom teeth come out, with no reasoning. (but later wispered to him not a problem, they should be fine...). He has had all his ortho (at another office) the Dr. there never thought they would become an issue. HEY! how about we see if, when they errupt, if there appears to be a problem, or any crowding?
Needless to say, I need over $25K in dental work, not including the rest of us, and we will not be returning back to this office, which was totally out of the way for us anyhow.
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