Front desk person was rude. She said because it was my first time there it would be complimentary if I could show proof that I live in AZ. I just moved from out of state, so I couldn't. She asked me if I had a piece of mail or something with me. Do you carry your mail around in your purse? Cuz I don't...I hadn't expected it to be free anyhow, O decided to go ahead and do it. The waxer was very sweet and the shape of my eyebrows (that's all I was in for) was fine, but a little thinner than I asked for, and I realize now that I'm burned under my brows. Bummer! That's bad form.