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  • I easily eat Chipotle a couple times a week. Typically in Tempe close to where I work for obvious reasons. I've gone to this location a few times in the past couple of months, more out of necessity than preference, because just about every time I go to this location, whether it's the service, the food, or just overall experience, is less than desirable or expected. It's funny to read some of the reviews on here saying "the service is quick and prompt" when in reality and by definition it is. However, it typically comes at the cost of an overall positive experience as they're really just trying to get you out of their hair as quickly as possible. Most of the time I've visited this location, I've come away feeling like my patronage has been more of an annoyance rather than welcomed. It seems as if the staff is usually younger and would rather converse with each other than interact and help customers. In a most recent visit, I stood there after my food was made for at least 3 or 4 minutes as multiple employees walked by while I waited to give them my money. Someone yelled "cash" at least 3 times to signal someone to come ring me up, instead of one of them taking the initiative to help the customer. To boot, a non-uniformed employee, off the clock, decided to help himself and jumped behind the counter to make a burrito. My visit today was par for the course. Usually there's always something unfavorable about the food and typically it's the portioning on any ingredient being inconsistent. Today, as experienced at least one other time at this location, the chicken was overdone and burnt. So much so that it was charred and crunchy. It sucked. I'm not going to stop eating Chipotle, I like it too much and a majority of the time, everything is just fine. Quite honestly, I'm ticked at myself for continuing to believe that I'm going to get the same experience at this location that in accustomed to from others which obviously isn't going to happen. Regardless, someone needs to know that customers aren't enjoying their experience here. Hopefully this will either force this location to make improvements or dissuade other customers from bad Chipotle experiences.
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