Brought in an iPhone 6 with a cracked screen and a jitterbug phone to unlock. The iPhone was done in an hour while the technicians worked all day to unlock the jitterbug. These guys could have charged me at least a diagnostic fee but when they could not crack the greatcall code, which isn't any fault of their own NO CHARGE Shane said. Very honest people that always have done a great job with all my phones for at least 5 years.