I've been to several salons over the years and, as a nerdy introvert, I dread going to get my hair done because most places make me feel super uncomfortable and self-conscious, but not Swank! Swank is small, comfortable and unpretentious. It was easy to schedule my appointment online and when I arrived, I found staff to be welcoming and friendly. My stylist gave me a fantastic cut, and when I went to pay, no one tried to push products on me (thank you!). I tipped 25% because they are well worth it!