It was National Custard Day so the shop was pretty busy. Guests were seated in all the available seats. No one was in line ordering, it was just us. We were serviced by a young lady named Angela who was clearly not interested in being at work and only providing samples etc because she was being paid to do so not because she cared about our experience and wanted to help us in picking flavors. She never smiled or showed any appreciation for us being there. We ended up ordering two different Italian ices and asked for vanilla custard in a chocolate dipped cone. Angela started making a regular cone with chocolate and vanilla swirled custard. We stopped her right away and clarified what we had ordered. She was very obviously annoyed. We ended up with the right cone but still had a chocolate and vanilla swirled custard because she couldn't be bothered to care enough to pay attention to what we asked for. At that point we cut our losses and took the cone as-is. The quality of the ice and custard are why this Rita's gets two stars. The service is why this Rita's doesn't get five stars. Angela really shouldn't be a customer facing employee.