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| - So ... I left the range today, and as usual, on my way out of the parking lot, I called Thai Patio. I do this nearly every Tuesday evening and every other Sunday afternoon. The time was 5:02PM. My call dropped due to the location of the range amongst the mountains, which sometimes happens, I could hear him, but he could not hear me. Sadly, the call dropped after I gave my name and "Pad Thai with chicken" Them saying, "Hello, hello, Chris? How spicy? Hello?" I never even got to the spice level, much less the second or third items I was going to order. I tried again at 5:03 and 5:04 (5 attempts total), and it would ring, but not connect. My phone had about 2% battery life, and by this time, I was on the road, so I skipped the Thai Patio meal. The order was not complete, so I figured that was that.
At 7:32 they called and I did not recognize the number, so let it go, no voicemail, probably some car warranty wanker, I thought. They called again at 7:54, so I answered and explained the above. Then at 7:55 I got a voicemail requesting I call them or call back next time to cancel my order. Like they were shaming me for placing an order and skipping out on them. I called back at 7:57 to explain the issue again. I did not finish the first item on the order so I am not sure why they would have prepared it or expected me to call back and cancel it. The call dropped, so maybe they should have reached out to me closer to 5:10 if the order was going to put them into some sort of jeopardy.
In any event, they were very upset that they had an order of Pad Thai with chicken prepared to an unknown spice level (now nearly 3 hours old) and nobody to pay for it. The poor kid relayed my words to the manager as I explained. The tone was like the kid was very ashamed of my behavior. It was freaking weird. Maybe the kid was just in a bad spot between me and his manager. I had no animosity and apologized for my part in the mis-understanding. They, however, did not.
All of my visits there ... well over 100 in the last few years. Most times with a to-go order for dinner after I ate lunch there. All of my recommendations to others and positive online reviews. Let's not forget the tips that are always in the 35% range even on a take-out order.
I will not go there again. I thought for a moment that I would go there an pay them for the Pad Thai and tell them to shove it as I walked out, but that is not worth the effort. I must say, I have never been treated like that by a restaurant, much less a restaurant where I am a semi-regular. Off-hand, I cannot think of a single business (aside from car dealers) that has ever gotten on my wick like these folks. I am still shocked and very uncomfortable at the tone of the kid. I get it, they run a business, but that was a bit much for a single menu item. They spent more in wages shaming me than they lost on the dish. They obviously value their customers less than the $5 cost of an menu item due to a dropped call and subsequent misunderstanding.
I guess Chon Thai in Chandler will be my go to place for Thai food. They have better food and the best customer service I have encountered in many years.
I officially cannot, in good conscience, recommend Thai Patio, as they have lost sight of their singular goal ... customer service.
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