Being a member, I have taken the advantage of going to different locations. I recently moved into the area and decided to try this location out. This is the third Massage Envy I have visited.
When I arrived for my massage appointment, the lady at the counter had me fill out a paperwork form because it was my first time at this location. Afterwards she tells me that my therapist will be right with me. Being a member, I wasn't even invited into the relaxation room! I sat there patiently until my therapist came and got me.
After my massage the lady at the front counter tells me my total, not looking or seeing that I have a couple monthly rollover sessions available.
I shouldn't have to remind the workers that I am a member