I wasn't originally going to come to this nail salon because of the reviews but it was the only one open near my hotel and I need a polish change. I had gel polish on top of acrylic, so of course I expected the technician to simply soak off the color. Boy was I wrong! He began by asking me if I wanted a fill, but I told him no because I had just got them filled 3 days before. Well he was persistent and asked a second time, which I explained my reasons AGAIN! Well he made sure he got his way. He pulled out the sander to not only take off the color but also to destroy my fill. I was disgusted and pointed out what he did. A female technician jumped in and said it was done by my other nail salon. Definitely not! So then I had no choice to get a fill. Everything finished and I went to the counter to pay. I immediately grabbed the price flyer and it said a fill with gel polish is $25. Looks like I was wrong again! He opened his mouth and told me it was $40. He explained that it was $5 more for the French Manicure style paint and $10 for the Solar Fill. I said "I didn't ask you for a Solar Fill. I wanted regular acrylic." His response "Well that's what I put on you so you have to pay for it." Talk about cheating a customer and very poor business. Hope he and his manager know they can get in a lot of trouble for that!
Well to top it off, I decided not to leave a tip because they were already getting too much of my hard-earned money. Just as I reached the door he turned and called me a bitch!
Great customer service!
On my next trip to Pittsburgh, if I need my nails done, I will definitely NOT stop here!