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| - UPDATED REVIEW: So, hubby and I went back to Lucille's. Oh. Em. Gee. This was a completely different dining experience than the previous one. And reminiscent to experiences of the past, prior to the visit that sparked the first review. But I digress...
We were seated immediately by a lovely young man a the host(ess) station. Our server, Claudia, was there at our table mere moments after were seated, taking our drink order and offering us complimentary biscuits and apple butter (YUM!!). When Claudia returned with our drinks we were ready to order. As we were in the mood for a nosh, we stuck to the appetizer menu. We ordered the sliders, tritip bites, fried pickles and the hand/homemade BBQ chips. One word: DELISH!! Unlike the previous visit when the food was cold, ALL of our food was piping hot. Perfect. The beef was succulent, the sliders was seasoned well and portioned perfectly. Fried dill pickles are an acquired taste, very southern. I LOVED them. All in all this was a lovely visit. We will be returning, just not on a Saturday night. I think that that crew takes being busy for granted and as a reason to be lax on customer service. Claudia was DA BOMB!!! An excellent server who is attentive to her guests is an invaluable team member. She was just that. All in all everyone whom we came in contact during this visit was a delight. All of the food came out at the same time so that we could share. There was no waiting for anything. Nice visit. Great food. Will be back.
Let me start off by saying that I have been coming here with my family since Lucille's opened at The District. We would come
For birthdays, anniversaries, major school accomplishments were celebrated at Lucille's. Why? The food was excellent, the service was warm and friendly, end of story. So, what changed? I have no idea. But all I can say is that my visit on 2/21/2015 will be my last. While we were seated quickly, it took TEN MINUTES before someone even approached us to see if we had been taken care of, and might I add, while we were waiting the child at the table next to us kept making faces at us. Oy. When finally approached, we gave this person our ENTIRE order. At this point my husband and I had had enough of the child next to us with the oblivious parents, so my husband, quietly, approached a server and asked if we could be moved. After 5 minutes we were accommodated and seated in the bar area. Our former server personally handed us off to our new server. And then we waited. And waited. And waited. And waited. At this point we are at the 25 minute mark from when we MOVED. No one came back to our table to check on us, to see if we wanted another cocktail. So I went and sought out a manager. After another 10 minutes the food came. Then a manager appeared. Needless to say she was useless. While we were clear that we were not asking for anything to be comped she didn't offer anything up except a half assed apology. Her listening skills leave much to be desired and stop defending poor service. And now the food...in a word: AWFUL. I ordered the tri-tip salad. The beef was like shoe leather. And cold. In edible. My husband got the jambalaya. A dish he has had here many times before. He barely touched it. The appetizers were mediocre. I had a half order of fried green tomatoes. They were soggy and the sauce was coagulated on the plate. Gross. And the kicker? It took less time to walk to our car and drive HOME than it did to get our food at our table. I'm a local, and you can bet I will be telling people not to come here. And if I could give zero stars I would. Below sub-par. Very disappointing. Very sad.
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