Our service here was Terrible. We checked in and we're given an upgrade and the girl discounted the rate because we were celebrating our 10 year anniversary. There was one bellhop working the Valet so it took for ever to just the bags out of the car. Then It took over an hour to have our bags brought up. When we checked out we were over charged for the room and charged some late check out fee for all three days we were there. We checked out before 8am... They refused to remove the charges saying they are a room upgrade fee which we were told was not going to be charged. Horrible customer service!