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  • We had out of town family and friends staying at this resort for a celebration. The property is beautiful and the floor plan of the rooms large and comfortable. Bed linens are nice and soft and the bathroom very clean. But the bugs.... oh my! You know there is a problem when there is a printed insert under the glass on your night table about the resort having pest control regularly,advising you to keep your shoes up on shelves and call the desk about any insects in the room. There were spiders and crawlies by the door - we realize it is in the desert so no big deal. But when we were awakened at 4am by a BIG brown bug crawling up my husband's arm in bed, now that's a problem. I managed to capture it and we then spent the next ten minutes tearing off the sheets looking for more. Upon check out I took the critter to the front desk and told them they really needed to step up the pest control. The employee was very nice, she immediately offered to take our lunch meal that was charged to the room off the bill. I thanked her and thought that was the end of it. A few minutes later I met up with the guests we had in two other rooms I told them how nice the front desk person was. They then shared there own bug problems from the prior night (guessing they did not bring it up prior because we were hosting them there). One room had a HUGE scorpion just inside the door on the rug and another crawling up the wall over the bed. The second room guests had the pleasure of a scorpion in the closet and were greeted in the am with two bugs that landed overnight in their glass of water on the nightstand. I did call the resort back to let them know and was told they realize it is a problem and were sorry..... Sorry, that's not good enough when six guests in three rooms could not sleep comfortably because of insufficient chalking,weather-striping,pest control, etc. Now it makes me wonder if there is a problem in the kitchen / restaurant too? Stayed June 2015 http://www.tripadvisor.com/ShowUserReviews-g31227-d498341-r281949858-Villas_at_CopperWynd-Fountain_Hills_Arizona.html#
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