| rev:text
| - I would not have this company back in my house.
We bought our home not too long ago and have systematically been dealing with problems the upside down sellers who had stopped performing routine care on the home had left us. My husband and I knew our dryer vents needed to be cleaned, it was visible from the outside vent, with massive lint build up dangling from it (we couldn't reach it). We moved into the home with NO air filters on the intake, dirt and dust blow from the vents caking our home.
We sadly were sucked into the groupon that said 'whole home' - it was anything but It was 1 A/C unit, the fine print does not specifically say this, suggests it, but doesn't say it; leaving it completely up to their interpretation. The groupon is sold as WHOLE HOME. We have 2 A/C units. The girl on the phone argued this point.
My husband 1st scheduled an appointment for June. He took the day off work to be home. They called and said 'we're on our way'.... nothing. My husband called and and got the standard 'I don't know, let me call them' from the office girl. She called back and said they'd be here in XX time frame. THEY NEVER SHOWED UP. They never called. Nothin'.
We should have called groupon for a refund just from our scheduling experience alone.
Alas, my dumb ass called back again and scheduled another appointment.
They showed up. Insisted there was nothing wrong with my ducts that they're perfectly clean. That my dryer vent will never be a problem. Mean while I am wiping the layer of dirt off my bathroom counters, fixtures and all the furniture upstairs AND picking up the WADS OF DRYER LINT off the ground outside. They didn't even have the courtesy to throw away the shit they pulled out of the dryer vent while telling me it's clean.
But wait, don't expect it to be that easy. I was told I need to spray this chemical in my vents to help my allergies (I thought it was clean?) at a total of $170 and it has a 1 year warranty... if you pay them another $12.
Oh and I shouldn't buy the reusable air filters from home depot or lowes because they wont fit. I have a standard 20x30 opening. So they left me with a quote of ANOTHER $160.
It's kinda a joke these day that women should never go into a car repair shop without a man, cause they'll just take advantage of her. I totally felt that here. I was repeatedly pressured into calling my husband at work after I said 'my husband and I need to talk about it'... Sorry, not a dumb girl here. I know crappy work when I see it; I'll spend that type of money else where.... thats why I use groupon, to try a business out.
In addition to the crap they left on the ground outside my home, they didn't even have the courtesy to plug my dryer back in after they moved it. While dryers aren't that heavy, I'm pregnant, so moving it myself is awkward for me right now. It was just an inconvenience to discover this 3 days later.
I do appreciate they offered to put in my clean air filter, which I said thank you for. But he brought down the dirty one and said 'i don't know where your trash is' leaving the dirty filter on my living room floor. Interestingly enough, to get to the exterior dryer vent, you have to move my trash cans out of the way.
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