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| - My next car will definitely be a Mazda. It absolutely will not be from CardinaleWay Mazda.
My lease was coming to an end and a sales person contacted me just after I had a phone call to finance through Chase Bank (bank that my lease was through). It is a busy time for me at work and my hours are odd, making it difficult for me to get to a dealership, so over the phone with Chase was the best way for me to go. The sales person told me that if I could give him 30 minutes he PROMISED he could work me a better deal. I agreed to come in. I asked what I could in advance to make the process move swiftly once I was there. I was told to do my application on line and bring in reference names and addresses. I did both of these things. However, when I sat down he proceeded to go through the handwritten application with me, then took it to finance with my references and returned with a complete B.S. offer. Yes, a lower rate than Chase but longer term loans. I declined and then compared numbers to the Chase info I brought in. He then took that info to finance and came back with an offer that was shorter terms, but a few hundred more down, (Chase obviously didn't require cash down) but a Platinum Warranty. I was in a hurry and knew I needed a warranty so I agreed. Oh, that half hour at this point was at 45 minutes.
I quickly, signed the paperwork without reviewing all of the charges the dealership adds, so I missed a $48 Emissions Test Fee I was charged. My car was NOT smog checked by them. I also didn't think to ask which bank the financing was going through. While the rate was good, I hate the bank they use (it isn't Chase). Again my fault, but I feel dealerships should go through the charges and let you know who your lendor is. A bit over an hour later I was out the door. It shouldn't take that long to buy a car I've already been driving for three years and love. Dealership tactics are apparently the same regardless.
It's been three weeks and a few phone messages in regards to getting a copy of EXACTLY what my warranty terms are and I've yet to receive it. I was able to speak with my sales person about the $48 fee and he totally played dumb about why that was there, until I offered to come in for the smog. I've since decided against that. I'd rather "waste" that $48 than walk back into that dealership right now.
I will admit my rush was at fault for a lot of this, but the sales person knowing my hesitation to come in and crunch for time could have handled my time better. While my rate is good (I went to my current bank and they didn't feel they could beat or match it) and I love my Mazda I am left not feeling great about this purchase.
The lesson. Remember what your parents and friends have probably told you: go in to the dealership educated and knowing what you want and don't be afraid to walk out.
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