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| - I guess I should start this review by acknowledging that beggars can't be choosers. I admit it, I use their delivery service because I'm too lazy/traumatized from past experience to venture into Woodman's during the weekend. Granted Capitol Centre makes deliveries on time, doesn't have outrageous delivery fees and is a convenient alternative to traditional grocery shopping, but I still think some flaws can't be overlooked.
1) They have a very limited selection of brands. For some items, I'm brand loyal. I understand that if the store is out of an item, they will supplement the product with something similar. But when ordering I feel very constrained by their lack of a selection.
2) The drivers are too impatient. When I was in DC, I used a grocery ordering service that was FANTASTIC. Not only were they meticulous about making sure your order was placed and bagged correctly, but they genuinely wanted your order to be correct upon delivery so they would go through the order with you to make sure there were no problems. With Capitol Centre, the drivers won't wait for you to check the order. As a result, you have to call the store, after the driver has long gone, and attempt to justify to the person answering on the phone why they should exert effort to correct your order.
3) They are focused on the wrong things. It's nice that they throw in little freebies, but honestly, I just want my original order filled correctly. You can keep the cheap paper plates and crackers if it means that you'll deliver my order right.
As a customer who has experienced way too many screw ups on my orders, I would just like to do business with a store that values accuracy and providing a satisfying customer experience. I've never had to justify to a store why they should want to provide customers with the service they paid for, but with this place that is what happens. My next order will be placed with Fresh Market.
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