in vegas for qa conference and late so we shared a cheese burger with bacon. I have to say, the concierge was right, it was once of the best burgers I have ever had. It was juicy, they had garlic butter on the bun and the bacon was not over cooked.
We decided on the wise chocolate cake which looked great but was way too much alcohol taste and we did not like. waitress at first made no attempt to fix and look like she felt bad and took plate away. We were shocked I thought ok this not going to be good, but then out of nowhere came the general manager Jason McIntosh and he was a Rock Star and came over and said sorry you did not enjoy the desert, let's fix that right now. He suggested the fried ice cream and we excited to try it. Jason came back with sad look on his face as they were all out. :( Yea we were sad, but the smores dessert we ordered was amazing and more than we could eat.
So overall what could have been a very bad experience turned out to be a great night because of an alert waitress and excellent general manager Jason who understands customer service. It is not about the $20 desert, it is about the experience. Ok, it about the desert! ;) I will be telling about 100 at the conference today in our meeting go to go see Jason.
If you go here make sure to ask for Jason and tell him Jim sent you.