I went to the drive thru as I approached the window, the gentleman just looked at me like he was bewildered. No greeting or nothing he then proceed to ask what my order was. I told him it was the 10pc chicken only half spicy and half regular. When I received the chicken, there is usually a white paper indicating which is spicy and regular, it wasn't there. Felt this over all service needed to be known. I called the store and told Kyle the manager about it. He was very good and assisted me with the situation. Sort lacks customer service! But kyle made me want to come back