I called on a Thursday and was able to get my dog in on Saturday for a bath and trim - which was awesome. When I arrived my dog, Mimi, and I were greeted by the front desk gal. She was super friendly, held Mimi and made her feel comfortable. My favorite thing was that they let Mimi play with other dogs during her stay. I was really satisfied with how Mimi looked when I picked her up. Mimi didn't want to leave! She was happy and active when I picked her up which was a great sign for me. I will be bringing her back for regular grooms and possibly boarding! You have to go here!