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| - I was relocating to Charlotte from another state over 400 miles away in a very short amount of time and needed a house to rent. A local realtor/property manager gave me access to her site where I saw pictures of a property managed by Craig Dennis (Leading Edge Realty.) I decided I wanted to rent this property. Craig Dennis was unresponsive, which should have been my first clue. I sent emails and called one week prior saying if I didn't hear from him that day, I needed my $1000 deposit back. He finally responded.
I asked numerous questions prior to moving especially about utilities being on and the house being cleaned. Craig Dennis stated both were true. I told him I would be there on a Friday afternoon/evening to get the keys and do a walk through. When I arrived, the electric was the only utility on. It was then I find out the water heater was gas. He told me both toilets had enough water in the tanks to last me until Monday. After I protested he broke the water company seal and turned on the water. He asked if I had brought pans to heat water so I could take a bath. Um, no, because he never told me in advance that the utilities were off. He previously said that I had 5 days to put the utilities in my name so I had them scheduled for the first business day I was in town, which was Monday. My car was packed with essentials as I wasn't sure when the movers were coming with my things. It was halloween night and the temperature steadily dropped that night and on into the next day.
When I inspected the house, everything was filthy and nothing was working: the stove quit working after less than an hour of use, there was no dryer hose, the dishwasher didn't work, there was mold growing on the ceiling, the walls were filthy, the only working toilet had feces stuck to it, there was food and filth all over the stove and washer/dryer.
Prior to coming to Charlotte and on that Friday night, I asked again if Mr. Dennis had a backup as he was VERY hard to get in touch with. He said he would always answer my calls. I called him on Saturday morning to tell him that it was so cold in the house my non-social/skittish cat was under the covers, which she never does. I called again at 11 and his voicemail box was full so I followed up with an email. I told Mr. Dennis everything that was wrong with the house was forcing me to go to a hotel where I could be warm and take a hot shower.
No response from Mr. Dennis until 3 in the afternoon when the realtor whose portal I used to find the property called and left a message asking why his tenant was in a hotel. Mr. Dennis reluctantly agreed to return funds and void the lease because of all the issues.
I sent him the hotel bill stating asking him to pay it as it was his fault I was there. No response. I filed a complaint with the BBB where he stated it was my fault for taking his word and not verifying the utilities were on and the house was clean. He also at that time said the property had been empty for a long time, which he NEVER TOLD ME!
Had Mr. Dennis been upfront and forthcoming about the condition of the house, I would have made other arrangements. The crux fo the issue is he was dishonest and nonresponsive.
Do not rent anything from this company unless you are just in the mood for dishonesty and non responsiveness and a lot of extra expense and headaches!
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