Terrible - terrible - terrible - do I even have to give 1 star.
Like other posts, I never had a return call back. I called 4 days ago and the estimator never called back. I called again today and verified my phone number thinking they wrote it down wrong. They had the correct number and the receptionist assured me she would relay it to the person who would set up the appointment with a call back today. No call back at all.
There is not any storm or other damage now in Phoenix so absolutely no excuse. I will take my repair business elsewhere as now even if they called me back, I would not trust any start dates for repair work with this flaky company.