| rev:text
| - In my opinion the food was good, the venue was excellent, and the service was below par. A poor testimony to mandatory gratuities.
Don't get me wrong, the food here is above average and within our party of 5, nobody complained about the food. I had Eggs Benedict and they were very good. And, I just don't think you can complain about the venue; it is in a fantastic location and well maintained. We've eaten here twice now & both of those things have been consistent. And, for the location & quality of food, the price point is fair.
Ahh, but there is a catch. Their service is poor. The girls up front must be the manager's daughter's friends or something. I stood there for over 5 minutes after our initial conversation before I got a response & then, only after I asked (for the 2nd time) where my party was going to be seated - and during that time, the only person to even come to the station was a person on the way out to make a quick comment. I was early and on a mid-week day, so there wasn't a lot of traffic.
Turns out, they don't open the patio until about 9 am. So the little girls at the front, had me sit at an inside table (even though I requested a patio table & was told it was 1st come / 1st serve & I was there at 8:45 & I told them the rest of my party would not be there until at or after 9 am).
When everyone arrived at about 9:05, they asked if we could sit outside, so I asked the bartender who to ask about that & he pointed me to the floor manager who arranged it. This, of course was an unnecessary move, but whatever. I left a good tip for the waitress who had served me coffee (only) and moved to the patio table.
Later, after I received my meal, I asked my waitress for a condiment & she seemed pleased to get it. Later, when it had not arrived and my meal was getting cold, I reminded her again & she acknowledged that she had forgotten. Yeah, I never got that condiment.
When I got the bill, an 18% gratuity was added to the bill. Now, a couple of comments on that. 1st - the waitress told me the bill included the gratuity & that was fair of her - i've had that before, of course, but I do feel like they're trying to see if you're paying attention if they don't disclose it. 2nd - 18% is less than I typically tip for good service - but in this case, I would have tipped less, our server didn't deserve more, for sure & since I assume they share tips with the greeters, it surely would have been less.
So, in my opinion the food was good, the venue was excellent, and the service was below par.
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