| rev:text
| - Second time in this location. Frequent the location on Sahara. Food and service always top notch, the Rio location, quite the antithesis. Coincidently, both times here my same friend and I were waited on by Laura. First time she was less than friendly and short, this morning she was flat out rude and borderline hateful. No exaggeration. I ordered the salmon biscuits( as usual ) this time I asked for salmon on the side instead of on top. Simple right? Her reply, "Nope sorry can't do that." I explained that I don't want extra or anything taken out just simply on the side instead of on top. Her reply, " Nope! Nope! We can't do that we are a franchise store and we have to make everything the exact same way." No sorry. No let me check on that for you no courtesy and no respect. Her tone was loud enough that the booth next to us all stopped their convo and was into ours with Laura. I know they can't add or sub at this place, neither of which I was asking for, but was very rudely denied! I knew the policies of this place as I eat here frequently! This was simply a case of a rotten attitude and an extremely condescending disposition. From go she was not polite and had us waiting when the place was bare @ 9am. I know when I'm being judged and I was. My friend and I had work out clothes on and shades and baseball caps and apparently it was off putting to Laura. Or maybe it was our smell. We smelt of roses and Lilacs. Or maybe it was our hair, we had ponytails. I wouldn't dare believe for one second she assumed we were going to share the plate and didn't want to accommodate my needs. And I would fall off a cliff before I believe it was because of the color of our skin. Either way, I was so so upset at the way I was treated by her. I can't explain the anger and frustration of her condescending attitude towards us. I spoke with Michael who was the Starbucks manager and let him know of my experience and he listened and agreed she was wrong for denying us our request and pretty much just stood there. He saw I was frustrated and my friend was very calm and polite as was I but I was on the verge of tears. As they fell I walked away and said good day. I couldn't take it. My morning had already been ruined by this sour woman and no apologies were made. The manager listened but may as well been a suggestion box. This type of behavior and blatant denial of service should be addressed immediately and rectified to at least some of the customers satisfaction and it was not. I walked off in tears. The Rio should know that their employees can make a local with a sevens card never walk foot into the Rio again, and I won't.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)