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  • I went in for a cut and color. I have short hair and am pretty specific about the cut and generally fearful of trying new hairdressers due to a few pretty hairy (pun intended) experiences in the past with other stylists. The service was good and I was greeted promptly, offered water and a place to sit and wait. The guy who washed my hair was so amazing I tipped him $5 just for that. My color was done by Byron who is nice enough but didn't listen to what I wanted as well as I thought he should. I repeated a few times in the consult that I didn't want my hair too dark, black looking or with too much brass. My hair ended up very very dark. When I said, "It's darker than I expected" and looked for nice ways to say it wasn't what I wanted, Byron didn't seem to take me too seriously and honestly made me feel like I he knew what was best for me. The haircut was wonderful and I enjoyed my time with the stylist and like the cut. She did agree with me that I had asked for lighter hair and had heard my color consultation. Byron eventually said to go home and wash my hair 4-5 times and if I still thought it wasn't what I wanted, come back and he would do a few highlights. However, it was said so begrudgingly and I have no idea if they would be complimentary or if I need to pay to correct my color. Maybe Byron just felt I was being picky or he was tired after a long day. Maybe it was my perception that he dismissed my comments about my hair color. Who knows? The girl who cut my hair was excellent. She really listened and took her time. I got a cut I like and others compliment. Overall, I thought the staff were very friendly and service and amenities were good. My only issue was my color and it's not so bad that I wouldn't return. I do have a complimentary gift card by the way, which is nice and also encourages repeat business. For hair wash, cut of chin length hair, all over color and blow dry, it was almost $200 plus tip. Yes I tipped Byron too, 20%, even though I as iffy on the color. It's just how I am and in the moment, I didn't know exactly what to do or say. Next time I will be more clear and firm on what I want. I recommend this location of Civello.
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