I went to Family Auto Care to have them diagnose a Few problems with my 2009 Mercedes Smart Car as it would not start,I had it towed to Family Auto Care. Before having this towed I stopped in at the Business first to explain what was or was not going on with my used Smart Car. I met and spoke with the Owner "Mr. Fred Nazaryan". Fred listened to my explaination of what was not working with this vechicle. Fred NEVER interrupted me. After my explaination of what was not working and listening to his recommendation of having the vechile towed to his shop, which I did.
It was at the shop for two days and I stopped by to see what the diagnoses was. Fred had a full list of the diagnostics already printed and waiting for me and including the cost to repair this vechile. Of course he itemized the price for each item and also the cost of his/shop's labor to replace the parts required.
Also during my first interview I inquired how long has he been in Business. Fred's reply was 17 plus years. So I felt very REASSURED that I was indeed dealing with a very competent business owner.
Another day went by and I authorized Fred to replace all the itemized parts ect required to fix my Smart Car. He then proceeded to repair what was on the itemize repair list.
I feel EXTREMELY satisfied with the work/repairs& replacements performed on my Smart Car!
Fred had explained that
The car needed a new COIL, however when I went to pay the bill Fred explained that he originally stated The Coil was bad. However it ended that the coil was in fact good after retesting it after new plugs *******. (See below) *******
PS: A few days later I stopped by to say Thanks once again to Fred and his staff. Fred then informed me that any of the work completed was Fully Guarented for one full year. That in itself Boosted my faith in Fred & Familt Auto Care.
*********. Needless to say I was once again pleased of this news ( after all he could have put in a new coil, but Fred is what I consider an HONEST Business man. I plan on always using Family Auto Care for future car repairs .
Oliver Lawrence