This is the worse coffee shop experience I've had and I didn't even get to try the coffee . So I ordered a simple ice vanilla latte and the manager had taken my order , I then proceeded to wait in line for about fifteen minutes and noticed that the barista had made everyones drink that were behind me which was about 5 orders . I then stopped and asked the barista if there was a mistake with my order , he then says to me "it's coming up I don't know what you want me to do , I'm going back and forth here." I decide that I want to get a refund instead, so I walk over to the cashier and asked for a refund , the barista then proceeds to say to the customers " oh they don't understand how busy I am , I'm running around." Pretty much saying that it was our fault. I have been to many coffee shops around the world and this by far is the worst one . The manager saw the whole thing and didn't even try to calm him down and assess the situation.