A really good shoe store! Yes, you do have to wait sometimes to be helped (take a number if it's busy!), but everyone I've ever talked to in there is very helpful and very knowledgeable. Yes, many of their shoes (and socks) are on the pricey side, but everything is very good quality. I shop here for every day shoes, not for the once a year shoes. Definitely ask about the punch card. I'll admit I'm kinda surprised to read some of the negative reviews. Never had anything but good service here.