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| - The absolute worst to write a review like this on the place I trusted with my mother. No professionalism and no compassion, from the get go. Completely rushed through our first meeting because I had the arrangements already made, but when the time came, they didn't have the capability of providing anything I had preplanned and Leza was always too busy to sit with us, much less ever come to the phone. We were promised a phone call the minute they knew the day the cremation would take place. That was on Jan 3. We constantly called and kept getting told since they were so busy, they would waive the "storage" fees! Finally, on Jan 15, I had enough and demanded answers. Then they said my mother had already been cremated on Jan 12 and she didn't call because "that's not her department! " Although I assigned the insurance policy to them so money shouldn't have been an issue, they submitted the final bill on Jan 6, six days before they even cremated my beloved mother and then they told us we would have to pay cash for anything else because they needed the cremation money immediately. We couldn't pay cash for the rest, that's why we had insurance. Furthermore, in order to get the rest of the insurance so we could finalize her celebration, we needed a certified copy of the death certificate, which takes 30 days, but even longer with this place, because they didn't submit for it! We ended up going to vital statistics and getting ourselves, but they had already submitted incorrect info, so now we have to ammendment it. That's only the beginning. I'm done, I'm destroyed, I'm devastated. Even misplaced my mother's ashes!!!!!
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