If you are told they need to order your shoes, just go ahead and pick up your stuff and walk out the door. You can complete 50 orders and returns with excellent customer service on Zappos in the time it will take to receive your shoes. I'm all about shopping local but will not be returning to Heel to Toe. I walked into the store in mid January and picked out some Danskos. They didn't have them in my size and told me they would be in 5-10 days later. Five days later, Meg called me and told me my shoes were on backorder. She told me they wouldn't be in until March 1st. Meg is not friendly or responsive. She told me I could pick out a different pair of shoes if I wanted them sooner and it was my understanding at that time that I could not get a refund. So, I looked at the website but really liked the style of the ones I saw in the store so I decided it wouldn't be so bad to wait for my $150 pair of shoes in the style I wanted. I called on March 9th since I had not heard anything. Still back ordered and Meg was too busy to talk to me and called me back maybe two days later at around 8:00 at night and left a voice message saying that she couldn't take my call because she was busy in the store with customers and my shoes should be coming on March 16th. So, I waited until somewhere around March 20th and called again. My shoes were still not in. At that time, I spoke with someone else who was very friendly and gave me a refund no problem. He even apologized.. something Meg NEVER did. I am giving them 3 stars because other than Meg, my experience was great but I think Meg is in charge of all of the ordering so beware.