I am updating after seeing how they make their milk teas. They are all powders! I understand for all the synthetic fruit flavors to use powder, but for a traditional boba milk tea, using powder to make it makes me feel jipped. Customer service is good there. Nothing against the workers but I'm not fond of the laziness/stinginess of the store owner to implement powders and syrups for everything including what should be brewed as a tea. Btw if u ask for less sugar, that means less powder which means watered down drinks.