OS's watchmaker Benjamin Lam is the only person I will allow to touch my Panerai for service and repairs.
My watch service experience was perfect in every way. Ben took the time to explain, listen and answer (patiently) my questions. My watch is beautiful and keeps perfect time.
When I came back for a touch up on the case Ben put a rush on the work and had it back to me the next day to accommodate my travel schedule. I live in Dallas and could easily drive to the Panerai owned service center, but they will never see my watch...