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  • Conn's does not deserve one star. First lets start with their customer service. The worst, they interrupt you when you are talking and transfer you from agent to agent without your knowledge. Purchased a living room set from them in November of 2015. Before a year the sofa and chaise lounge have both sunken in. We have had 3 service techs come out to our home with no resolution. The overall price of the furniture ended up being $3810.00. The service department continues to tell us this is normal wear and tear. I do not agree there is only two adults living in this home and we both work full time. They have offered to send out new cushions but that does not correct the issue. This furniture has been diagnosed by the service department as normal wear and tear and if that is the case then Conn's is ripping consumers off with overpriced cheap furniture that does not last the duration of the contract. We plan to take further action against Conn's. Normally I shop at Walker Furniture or R.C. Wiley. I will never purchase another product from Conn's. I have gotten the information for the manufacturer of this product and plan on contacting them to see if they still make this product and how much they charge for the furniture. Be careful what you purchase here they do not stand behind the products they sale to you. They overprice the furniture and do not honor the insurance they force you to add to the contract.
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