I went last week on wednesday if im not mistaken i swear the service was super slow. Staff is nice but the urgency wasnt there. Anyways they had forgot my $10 cheesecake(which was tiny). I emailed their customer service asking for a refund if not then if i could pick up my cheesecake. I received an email the next morning saying i could come in and pick it up. i got to pick up my cheesecake today and Ms. Christina was really sweet and kind, very friendly and apologetic. I really appreciated her attentiveness.