We used to have Famiglia at one of our food courts on Oahu so I was stoked to see that they had a counter in the food court area of Wild Horse Pass Hotel & Casino. I only wanted one thing: garlic knots. I've never cared for their pizza but the garlic knots are the reason I used to dine there. Anyway, I was excited to be able to have some of their garlic knots again but I was sorry once I stood in line at the casino.
It must have been training day or something that night because I swear, no one knew what the heck was going on. I mean no one-not even the manager. I was in a line, about 5 deep and all of the employees behind the counter were standing around, not knowing what to say, not knowing what to do...it was like a comedy of errors. The customer standing in line ahead of me asked if they had a certain type of pizza and just like a game of telephone, the employees asked each other if they had that pizza. Another employee walked out of the kitchen and just stood there, staring at the line of customers. The manager on duty seemed to be having trouble with the register but when it was my turn to pay (after about 10 minutes of waiting in line for pizza that was already made), she didn't apologize for the wait or even acknowledge that her team was having issues with getting their job done that night.
Turns out, I could've lived without the garlic knots. They definitely weren't worth going through the training zone for. I sat in the food court and didn't enjoy my cardboard-like pizza but I did savor the garlic knots because God knows I would not put myself through that pain again and give my business to that particular Famous Famiglia Pizzeria again.