| rev:text
| - This would be FIVE STAR REVIEW except for the noise from the restaurant downstairs' sound system & lack of substantive remediation or responsibility taking from the hotel.
THE GOOD - Beautifully designed hotel, in a great area. The room was so pretty. The bed was comfy. The included continental breakfast in the co-located restaurant was a nice bonus. Said restaurant, Le Pois Penche, located on the first floor of the same building as the hotel, was pretty darn good for a late meal or cocktail hour.
THE DAMNING, NOT GOOD, THAT INDUCED A BAD REVIEW, WHICH I RARELY AM IMPELLED TO GIVE - So the good things outlined above are all we are looking for in a great boutique hotel.. however these were minus one very important thing - enough quiet for a good night sleep. Please note, we are from the heart of NYC & used to city noises. We are not overly picky about normal street noises, reasonable noises from adjoining rooms or any other basic everyday noise when sharing space in cities.. Not at all. However, the issue that we had to deal with in our five night stay, was beyond what we can set aside as normal or excusable. It was so disruptive & the hotel staff had no clear unified response or attitude of responsibility to remediating the problem. It was absolutely confounding & supremely frustrating.
As stated the hotel is physically connected / in the same building with Le Pois Penche restaurant. The hotel contracts with Le Pois Penche to provide the included continental breakfast to hotel customers, which is served in Le Pois Penche, which again, is located on the first floor in the same building as the hotel.
The bass from the restaurant music carries into the hotel rooms above (on the second floor) from opening of breakfast at 7am through restaurant closing at 11pm or 12am depending on the day. Every morning when we were awoken by a driving baseline at 7am, each time we needed to go to sleep before the restaurant closed, & every other time we wished for peace to be able to take a rest after running around the city all day & before going for a late dinner, we had to call the front desk of the hotel; & often additionally had to call the restaurant directly & several times actually go downstairs to speak to someone in the restaurant in person & ask them to turn the music down. The restaurant stated there was no bass / treble control, & it seemed that the issue wasn't really high-volume but high bass. So since there was no bass control, the only thing that helped was turning the volume down pretty low.
What bothered us most was that the hotel was hands off about the whole issue, various workers giving an array of different excuses each time we asked for help, often contradicting each other, & making promises, which were not followed through on.
On the second day, one hotel guy promised a room change but never got back to us. When we followed up later, no one else seemed to know this promise had been made.
Another hotel guy later implied this problem was an isolated anomaly saying "oh, it's one guy that comes in early & I will leave the manager a note to make sure this doesn't happen again," but again, no follow through evident.
Yet another hotel guy said "oh yeah they just got a new sub woofer & they promised to figure out the issue & fix it as soon as...." He trailed off. As this was not credible as reviews bring up this issue back several months, I challenged him to elaborate & he said something like "soon". I asked what they were waiting for as it seemed that this was an ongoing problem & he smiled apologetically & again offered his "sincerest" regret for our discomfort.
And yet another time, a hotel gal said, "so sorry we can't do anything about it, we have nothing to do with the restaurant". When I pointed out that they are co-located & contract together for the continental breakfast, so that they actually do have a lot to do with each other, she had nothing to say. And when I added it is the hotel's responsibility to remediate noise issues that interfere with hotel comfort & customers getting what they're paying for, she just said, "I'm so sorry". Nothing else.
A couple nice restaurant personnel helped us by turning down the music when we went downstairs, but there was no continuity in this issue. They'd turn it down at the time but later on & the next morning it was the same issue all over again.
WE WERE KEPT UP LATE EVERY EVENING THAT WE WERE IN BEFORE 11PM, & WOKEN UP **EVERY SINGLE MORNING OF OUR HOLIDAY AT 7PM**. Our anticipated & much needed stress free getaway to enjoy a wonderful city & catch up on rest & relaxation, was SEVERELY HAMPERED.
Finally on our last night, a very nice hotel worker, Nicky, took pity & upgraded us to a lovely third floor suite - room 307, that had come available just on the last day of our stay, after we regaled her with the above. We luxuriated in the beautiful suite & finally slept like babies. Much appreciated, Nicky!! But TOO LITTLE, TOO LATE, HOTEL CHEZ SWANN.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)