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  • This is a Macy's. Although the staff tried to be helpful, some were not very knowledgable. I bought an item from Macy's on line, but it arrived damaged. Because I wanted it for an event, I looked on line to see what Macy's had the item in stock so I could exchange it. I went to the Robinson mall Macy's. When I arrived I asked the first staff person I saw where I should go to exchange it. Well, 4 staff later I finally got it exchanged. Some of the first staff I spoke with sent me to the wrong department (this happened twice). Finally some one told me the right area in the store and the staff member there was able to complete the exchange and match the on line price which was lower than the current in store price. So of the 4 staff members I interacted with 2 told me wrong information. Perhaps this Macy's would be fine if you are interested in just looking around on your own; not so good if you actually want help.
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